Frequently asked questions

Everything you might be wondering
before you come.

Check-in, sauna, deposit, parking: 28 answers to prepare your stay in one of our two suites with a private sauna, in the heart of Lille. Another question? Elise and Louis reply in under an hour.

Booking and payment

6 questions

Directly on this website: choose your suite, your dates and your extras, then pay online. You receive your confirmation by email. Both suites are also listed on Airbnb, but booking direct guarantees you our best rate.

Booking direct, you pay our best rate, with no added service fee. You choose your extras at the same time as your stay, and you deal directly with Elise and Louis, who reply in under an hour. Some promotions are only for guests who book through the website.

The rate varies with the day of the week and the season. It is shown as soon as you select your dates, extras included, with no fees added at checkout.

Payment is made online by card, through Stripe, a secure payment platform used by millions of businesses. Your card details are never stored by Suite Evasion.

The deposit is €300. It is a simple card hold, taken two days before your arrival: it is not charged, except in case of damage or breach of the rules. Otherwise, it is released automatically five days after your departure, with nothing for you to do.

Cancellation is free up to 24 hours before your arrival: you are refunded in full, extras included. After that, the booking is no longer refundable. Full details are in our booking terms.

Check-in and check-out

4 questions

Check-in is between 6 pm and 11 pm, and check-out is by 11 am. Two extras let you stay longer: early check-in from 4 pm, for €25, and late check-out until 1 pm, for €30. They are added when you book, subject to availability.

After booking, you receive a message with everything you need to let yourself in: the code for the secure key box, the entry code and the access information. You arrive whenever suits you, between 6 pm and 11 pm, with no appointment.

We recommend the City-Locker luggage storage at 2 bis rue des Jardins, a two-minute walk from the suite. It’s handy for enjoying Lille before 6 pm or after you leave, without your suitcases.

There is no lift, and none is needed: both suites are on the ground floor, at street level. You walk straight in with your suitcases. If you have specific mobility needs, write to us before booking: we will describe the access to each area in detail.

The suites and their amenities

11 questions

No. Neither suite has a window or a direct opening to the outside. It’s a deliberate choice: two cocoons, with no one looking in and no street noise, where you forget the city. La Penida gets daylight through a skylight. The lighting can be adjusted to suit the mood, and nights are spent in complete darkness.

Each suite has its own private sauna, inside the suite, and a large bathtub. There is no jacuzzi or hammam: we chose the sauna and the bath, which give both suites their atmosphere. The sauna is yours for the whole stay, with no limit on use.

They offer the same comfort: king-size bed, private sauna, bathtub, 4K projector and bar corner. Only the world changes. La Penida is a soft, leafy Balinese hideaway, with zellige tiles, rattan and a skylight. L’Alpina evokes a mountain chalet, with warm wood, stone, a fireplace and a handcrafted brick sauna.

The guide in the suite explains how to switch it on and how long it takes to heat up. For a pleasant session, allow 10 to 15 minutes in the sauna, then a cool shower and some rest, two or three times over. Remember to drink plenty of water. If you are pregnant or have a heart condition, ask your doctor before using the sauna.

Yes, all linen is provided: sheets, towels, bathrobes and bath mats. You will also find shower gel, soap and toilet paper. You only need to bring your personal belongings.

Yes. A detailed guide awaits you in the suite: Wi-Fi, projector, sauna, appliances and all the useful information for your stay.

Yes. Wi-Fi is included, and the 4K projector gives you access to Netflix and YouTube, for your films and series on the big screen.

The suites do not have a kitchen. You have a bar corner with a wine fridge, coffee machine, kettle and glassware. For dinner, restaurants in the centre and Old Lille are a few minutes’ walk away, and the address is covered by delivery services.

The suites are not air-conditioned. During heatwaves the temperature can rise, especially after a sauna session. Let us know before you arrive: we will prepare the suite to keep it as cool as possible.

Yes, as an extra. The Café Françoise breakfast box, €39 for two, is hand-delivered at 9:30 am: granola, croissants, fruit salad and orange juice. You can order one for each morning of your stay, at least 24 hours before delivery.

Prefer to go out for brunch? Café Françoise, on rue Lepelletier in Old Lille, offers our guests 15% off its brunch on presentation of your booking.

The Privilège package, at €89, brings together a chilled bottle of champagne, rose petals and a Café Françoise sharing board delivered at 7 pm: fuet, aged mimolette, fresh herb cheese, seasonal fruit, crudités and toasted sourdough bread. For any special request, write to us when you book.

Who can come

4 questions

Each suite sleeps two people at most. Designed for couples, they are not suitable for children or babies.

No, pets are not allowed in the suites.

No. Both suites are non-smoking, and they are fitted with smoke detectors.

No. Each suite sleeps two people at most, and parties and gatherings are not allowed. That is what guarantees everyone the calm and privacy of the place.

Getting here and parking

3 questions

It’s the easiest way. Lille-Flandres station is a 3-minute walk away, and Lille-Europe station, served by TGV and Eurostar, is 8 minutes away. Allow about 1 h by train from Paris, 35 minutes from Brussels and 1 h 20 from London. Once there, everything is on foot.

The suites do not have private parking. The nearest underground car park is Indigo Gare Lille-Flandres.

On the street, parking is free on weekdays from 7 pm to 9 am, and from Saturday 7 pm to Monday 9 am. So on Sundays it is free all day.

You are right in the centre, between Euralille and Old Lille. The Opera House is a 5-minute walk away, the Grand Place and the Vieille Bourse 7, place aux Oignons 10 and the Palais des Beaux-Arts 15. Restaurants, wine bars and shops are all within reach without the car.

Another question?

Write to us.

Elise and Louis reply in under an hour, before and during your stay.