Booking
terms

This English translation is provided for convenience. The French version of these terms is the only legally binding one.

These terms apply to any booking of La Penida or L’Alpina made directly with Suite Evasion, on this website, by email or by phone. By booking, you accept them. They are written to be read: if anything is unclear, write to us.

1. Who rents the suites

The suites are rented by SUITE EVASION, SAS, registered office 8 rue du Vieux Faubourg, 59800 Lille, France, SIREN 930 481 544, reachable at contact@suiteevasion.fr and on +33 6 42 06 68 36. They are furnished tourist accommodation registered with the City of Lille: La Penida (no. 59350004244E3) and L’Alpina (no. 59350004971E1).

2. Booking

You choose the suite, your dates and your extras, then pay online. The booking is confirmed as soon as payment is validated; you then receive a confirmation email summarising the suite, the dates, the extras and the amount paid. Please check it on receipt and let us know of any error.

The suites are rented for tourist stays, by the night. The person booking must be of legal age and stay in the suite.

3. Prices and payment

Prices are shown in euros, all taxes included. They vary with the date and the season, and are displayed before payment, extras included. The tourist tax, due to the local authority, is added to the price of the night and shown before payment.

The total amount is paid online by card at the time of booking, through Stripe, a secure payment platform. Suite Evasion never has access to your card details.

4. Extras

Early check-in

€25, arrival up to two hours earlier, from 4 pm

Late check-out

€30, departure up to two hours later, until 1 pm

Breakfast box

€39 for two, prepared by Café Françoise and hand-delivered at 9:30 am

Privilège package

€89, a chilled bottle of champagne, rose petals and a Café Françoise sharing board delivered at 7 pm

Extras are chosen when booking and paid in a single payment with the stay. Early check-in and late check-out depend on the bookings before and after yours: they are confirmed in writing. The breakfast box and the Privilège package are prepared by Café Françoise (19 rue Lepelletier, 59800 Lille) and must be ordered at least 24 hours before your arrival; after that, they can no longer be added or cancelled.

5. Deposit

A €300 deposit is requested two days before your arrival, as a card hold, not charged. The hold is released automatically five days after your departure, giving us time to check the suite, with nothing for you to do.

In the event of damage, loss or breach of the suite rules, all or part of the deposit may be charged, after discussing it with you and on supporting evidence. If the loss exceeds this amount, the difference remains due.

6. Check-in and check-out

Check-in

Between 6 pm and 11 pm, self check-in with a secure key box

Check-out

By 11 am

Instructions

Sent after your booking: codes, access information and useful tips

If you expect to arrive after 11 pm, let us know in advance. Before leaving, please gather the used towels, switch off the lights and appliances, put the keys back in their place and lock up.

7. Suite rules

• Two guests at most. The suites are not suitable for children or babies.
• Pets are not allowed.
• The suites are non-smoking.
• Parties and gatherings are not allowed.
• The sauna, bathtub and equipment are used according to the guide in the suite, under the guests’ responsibility.

You are responsible for the suite and its contents during your stay. A serious breach of these rules may end the stay, without refund.

8. Cancellation by the guest

Up to 24 h before

Free cancellation up to 24 hours before your arrival: full refund, extras included

Less than 24 h before

No refund

No-show

No refund

To cancel, write to us at contact@suiteevasion.fr: the time your message is received is what counts. The refund is made to the card used for payment. Leaving early does not entitle you to a refund for unused nights.

Under article L221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date. Only the cancellation terms above apply.

9. Cancellation by Suite Evasion

If we had to cancel your stay, for example because of damage making the suite unusable, we would let you know as soon as possible and refund all amounts paid in full. If you wish, we will offer to move your stay to other dates.

10. During your stay

If anything is wrong, let us know straight away by phone or message: we will sort it out as quickly as possible. Reporting a problem during your stay allows us to fix it, which is no longer possible after you leave.

11. Bookings made on Airbnb

If you booked on Airbnb, the payment and cancellation terms are those shown on Airbnb at the time of your booking. The suite rules, times and deposit described above apply in the same way.

12. Personal data

The information needed for your booking is processed in accordance with our privacy policy.

13. Disputes

These terms are governed by French law. In case of disagreement, please write to us first: we always look for an amicable solution. Failing that, the dispute will be brought before the competent courts.

Last updated: 28 October 2026.